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Google Rating

4.9

Precision Overhead Garage Door Service

4.9

Karan Sorensen

15:15 18 Apr 19

Precision Door did a great job from beginning to end. Andrew in sales worked with me to identify the best garage door combination to meet my needs. He was patient, knowledgeable, personable, and professional. The installation team also did a great job. Andrew (yes, another Andrew) was easy to work with, friendly, professional, knowledgeable and followed-up with me to assure the quality met my expectations. They managed the permit process for me as well. The back office (Jessica) was also a pleasure to work with. All-in-all a great experience at a value price with high quality results. Bravo!

Don Staton

18:54 07 Apr 19

I sent an email to Precision Overhead Garage Door Service on Saturday 4/6/19 to setup a service call for my garage door opener. A service representative called me within 5 minutes of submitting the request. She was very nice and set me an appointment for Sunday morning between 8 am and 10 am. Sunday morning Mr. Ken S. called me around 9 am to say he was on the way. He arrived on time and had my garage door opener reprogrammed and operating like new in 30 minutes. He was very professional and very knowledgeable of his job and easy to talk to. Thanks Mr. Ken S. I would highly recommend this company to anymore looking for garage door opener repairs.Don Staton

Brandy Pescosolido

16:35 05 Apr 19

Ryan came out to help me with my garage door. He was Extremely informative and knowledgeable, and helped me make the best decisions for my wallet. Very reasonable prices, excellent repair and installation work, and professional manner. I won’t be calling anyone else if I have issues with my garage again. However, because of the excellent job performed, I do not think I’ll need to call them again. Thank you !

Natasha Harhold

12:44 03 Apr 19

We bought a garage door opener at a big box hardware store and purchased installation through them. We found out a week later that they don’t have anyone that does openers so I contacted Precision after doing some research on Google. They sent Alex out the next day. I was shocked at how soon they were able to get someone out, so we were off to a great start. Alex called when he was about a half hour away to let me know he was on the way. He was here well within the window they gave me. He looked everything over and got to work. The garage door was up and running within about 90 minutes. Alex was professional, respectful of our home, and explained future services we would benefit from without being pushy. We will be contacting them for all garage door needs moving forward. Very happy with Precision door and with Alex.

Nicola Lewis

22:46 29 Mar 19

It was Alex who came out later the same day, when I called “precision garage door repair”!My garage door tried to, more or less, squish me the evening before. It wouldn’t close anymore and so I pulled it down from the inside enough to still get out, once out the rest of the garage door hit the ground hard. Please nobody do that ever!! Alex showed me why it did this and even better, how it should never be doing it! The problem it had was rather small and Alex was extremely reasonable in his pricing for the work he did and also explaining everything :)Now, I asked him about other garage doors and Alex showed me several different kinds, styles with and without windows.. you name it. He took the time to do this and showed/had a great deal of patience. Because of Alex, I am interested in a new garage door and it’ll be from “precision garage door”. I’m only not able to say when yet, but the door I want is picked out and once other things are cleared up, it’s a go! Needless to say.. Alex better be on the team then!! Thanks you!!

Lori Brown

11:58 28 Mar 19

The individual I spoke to on the phone to set up my appt was super friendly and helpful. Mike was awesome. The fix was incredibly easy - my child pulled the manual release and I couldn’t get it to reattach to the chain. He had no problem showing me how to fix it should my children ever do it again. Pricing was fair and reasonable. I would highly recommend them anytime you need someone to work on your garage.

John Garrison

16:26 14 Mar 19

The appointment was easy to make; Justin was on time and equipped to do the work. Justin was professional and personable and went right to work after we discussed exactly what was to be done. The work (repair to a manual garage door) was completed quickly and all debris was removed. The stated price was it with no "add ons" or extra parts that raised the estimate.

Laura Galton

00:20 09 Mar 19

Ken did an outstanding job in completely fixing our garage door. He was exceptionally friendly and took the time to explain to me what he did to fix our door. I was very happy that I received same day repair and got it done within an hour. I would definitely recommend using this company.

Eric Stiles

23:02 04 Mar 19

My first contact with Precision was through Andrew, who came out and gave me my estimate. He was thorough, timely, and ensured I understood all aspects if I made the decision to move forward with Precision. Because we live in a part of a city that requires a BAR approval, he helped us out and took a picture of the front of our garage and superimposed the desired garage door on our existing door, so we could easily send that to the BAR to give them a full understanding of what to expect. After Andrew provided me with all of the door information, I looked up the door manufacturer... a fine American company in Ohio. Instant up-check right there!! After researching the door manufacturer, who I was also quite impressed with, I reached back to Andrew to move forward with Precision. He gave me a realistic timeline, and I waited. Fast forward 3 weeks and I get the call from the Columbia office saying my door is in and they're ready to move. He sets me up with Dylan for a 0800, seven days out from this call.Dylan calls en route and shows up on time ready to work. After giving him a quick tour of the garage and asking if he has any questions, he confirmed my order and got to work. Less than four hours later, Dylan brings me into the garage, explains what he has done, and provides some pointers that I was unaware of on our operating mechanism. The door is ROBUST!! Looking at the horizontal supports gives me a feeling of comfort that this door will easily withstand the expected winds of a hurricane. Dylan and Andrew were both extremely professional, detail oriented, and if you are in the market for a garage door, I STRONGLY recommend you ask for these two by name. To be clear, everybody else at Precision is probably just as good, but these two are outstanding in their work.

Aurelia Muller

23:02 14 Feb 19

I was very happy that they were able to work me in on the same day I called. Matt was very knowledgeable, professional and on time. Instead of just repairing the broken bracket, he talked to me about thinking about doing some major overhaul work on the system that I had, insuring that it would not break in the future. I went ahead and choose this option because I thought it was wise and because there was a lifetime guarantee attached (except for the motor). The only small suggestion I would leave is that I would have liked for him to sweep up the white debris that was left on my garage floor. Otherwise, I was very pleased with the work done, the timeliness of being serviced and the individual (Matt) representing the company. Will definitely be referring others! Thank you!!

linda dreiling

19:41 09 Feb 19

Mike Kessler was at our door first thing Monday morning. He was able to diagnose our garage door issue immediately and was able to fix it within an hour. He was very knowledgeable of our door and what it required to maintain it in tip top condition. He also offered an alternative service that will extend our warranty. It was a pleasure to do business with Mike and Precision.

Scott Basnett

17:11 31 Jan 19

Response time was excellent. Alex was punctual, friendly, and knowledgeable. I had a 23 year old opener that I needed to replace. He came out and replaced it. It didn't take too long and he was professional in every way. I hope this new unit gives the service and longevity of the old one. We will see. From my experience with Precision Overhead Garage Door Service and Alex, I would use them again and I recommend them.

Robert Mcgahee

18:16 25 Jan 19

Call precision they came right over with in 30-45 minutes and give me my fee estimate... I was well pleased with what he said about the doors and how they are constructed plus he had some examples of what I will be getting ...also they are going to put my garage door openers up for free because I am buying there doors where other places will change you a lot of money....there not the cheapest place but you get what you pay for.....

Rick Malachowski

21:23 17 Jan 19

Very courteous and quick customer service! Andrew, Garage Door Consultant, responded within an hour and was at our house within two hours. We received a quote and placed an order approximately thirty minutes after his arrival. We received a phone call from Jessica in the Office confirming that our Door was ordered (three and a half hours after our initial call), and a promise to call back as soon as our door arrives at their warehouse to schedule the installation. The personnel are very professional and efficient instilling confidence we made a good decision to buy from Precision Door Service!Thanks Andrew and Jessica!

K Hemingway

01:04 03 Jan 19

Alex was great at explaining what the issue was and fixed the door within minutes. He also pointed out some issues that we may experience in the future and made several recommendations. But he didn't pressure us into making a decision right then and there. He gave a quote and the approximate time it would take to complete the job if choose to have the additional work done. We were very please and satisfied with the service Alex provided.

Jeff Erickson

21:43 29 Nov 18

Mike did an outstanding job replacing two torque-master spring assemblies for my double door garage. He arrived early, after calling to say he could do so, and offered a concise explanation of his very thorough safety inspection and diagnosis of my problem (one broken spring and another of suspect reliability). He then proceeded to swap out both torque masters with new torsion bar mechanisms in less than two hours. I found him personable, articulate, knowledgeable, and efficient. Honestly, my confidence in these newly installed devices has more to do with Mike than the products themselves. Thank you, Precision, for sending such a qualified professional to repair my garage doors. I will not hesitate to recommend your services to friends.

tadalevon

16:33 29 Nov 18

Called at 8am and received same day service. Appointment was made for the hours between 10am and 12pm. Received a call from Brett at 930am informing me he will arrive at 10am. Once at my home, he gave me the best option base on my situation. An hour and a half later he was done! Very professional and very thorough!

Carol Watts

20:42 12 Nov 18

Ryan and his "intern" we're punctual and efficient. Ryan gave a professional appraisal of the work done as well as explaining the importance of a surge protector. I highly recommend this garage door company! Watch for mailer coupons...great discounts for fine service.

Matt Yeates

21:19 07 Nov 18

Contacted Precision. Had an appointment that day. Tech called prior to arrival. Spent extra time assisting me and was patient and professional through the entire process. As someone who appreciates service and value, I would utilize their services for any need relating to garage doors.

Alyssa Bradford

12:55 06 Nov 18

We were very impressed with Precision! They were quick to schedule and fix the issues we were having. We worked with Brett, he was timely and extremely professional. Will definitely be using and recommending them to anyone in the future.

Jay Brogdon

20:04 13 Oct 18

My service tech, Mike, was very professional and knowledgeable about garage doors. Repair was scheduled next day and Mike showed up well within 2 hr schedule window. Door overhaul took about an hour. I would recommend Precision Garage Door to anyone that wants the job done right the first time.

Hal

18:58 11 Oct 18

Had a quick response to my call. thought I might have to wait a couple of days to coordinate their schedule and mine. To my surprise I received service in one and one half hours. Not only that but there was no sales call, technician Mike was fully prepared to give me a quote and complete the work as his vehicle carried everything needed. He very efficiently completed the work and cleaned up after I selected from the options. He replaced the springs all rollers and made needed adjustments expeditiously. I would recommend this firm to anyone needing garage door repairs.

Richard Blalock

23:57 17 Sep 18

Although the tech was running late, he called and kept me updated on his arrival time. Replaced my garage door bottom weatherstripping quickly and at a reasonable price. Also adjusted the closing mechanism slightly to provide a better operation. Well done!

Rick Throckmorton

14:19 17 Sep 18

Did not push products. Described the issues and recommended a couple of alternative solutions.Once the fix was selected, service was prompt and to my eye very well done.Will happily use them again when any other problem occur.

Allison Thompson

13:20 07 Sep 18

Ryan came to my rescue within 6 hrs of my call. He was professional, knowledgeable, friendly, and very thorough. He got my door up and running after figuring out what 3 others could not! Don’t try and go the cheapest route like I did because you’ll end up wasting time and money. Hire the pros like Ryan FIRST! If I ever need someone in the future, I’ll be calling them first thing! HIGHLY RECOMMEND

Charleston Surface Lure

20:18 06 Sep 18

Ryan Fleming, Technician with Precision Door replaced a broken garage door spring at our home last night and I was so impressed with his knowledge, professionalism and positive attitude that I felt compelled to write this review. We have been customers of Precision Door for over 5 years and have always been pleased with how promptly and cost effectively they perform repair and maintenance work. I highly recommend both Ryan and Precision Door.

Thomas Mattingly

21:12 04 Aug 18

The Certified Technician, Rey Lopez, was competent, professional, polite, and willing to work. He quickly removed the old door and installed the new one. He then explained the vast differences between what we originally had and what we'd just purchased (stronger spring/tension rates; increased viability of door opening/closing life; beefier hardware; plastic vs. nylon rollers; stronger door reinforcement). Ray performed with alacrity his tasks and then demonstrated the quiet, solid way the door retracted--no banging after the initial rise from the ground. Finally, his attention to detail was so precise that he enabled another remote controlling all three doors, plus he capped some frayed wires, thus solving the problem of why the door opened intermittently. I would rate him a "6" on a scale of "1-5", meaning he went above and beyond our expectations. His "can do" attitude, coupled with the deference he showed, will take him a long, long way. May HaShem richly bless him in his endeavors!

John DAc

00:53 01 Jul 18

GREAT Company. Called in at 1:30 on a Saturday and my issue was fixed by 3:30 that same day. Our service tech Ken was a great guy who was A++++Can't ask for a better experience than I had with this company. I highly recommend this company and Ken to everyone. And their rates are very fair. GREAT Company to deal with. I wish any other contractor I've dealt with were even half as good as this company. A+++++++ all the way.

Suzanne Teagle

17:30 25 Nov 17

Andrew came and quickly figured out what needed to be done. He was professional and very kind. The price was reasonable as well. When I need a whole new unit, I will call them back!! Very happy customer!!

PV Linton

21:17 16 Nov 17

Technician called before coming. Very courteous and knowledge technician. All parts are on the truck. Technician completed full overhaul in 1 hour. Appointment kept and job completed 100%. Very satisfied.

Sandra Mays

14:12 10 Oct 17

Andrew the Tech was here within an hour of my call and completed the job quickly. Great customer service and reasonable price. This is my 2nd time using Precision and will definitely recommend to friends.

Joellyn Robbins

13:50 28 Sep 17

Wonderful customer service! Called about a broken spring, and the rep was there on time. Did a great job, quickly, and am completely satisfied. I would highly recommend them to anyone needing a fast, competent job!

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